WIDIANTO, Hendrawan; ZUNAIDI, Rizqa Amelia. Measuring the Level of Public Service Quality Using SERVQUAL Method in Gayungan Village, Surabaya City. TRANSFORMASI: Jurnal Manajemen Pemerintahan, [S. l.], v. 16, n. 1, p. 78–87, 2024. DOI: 10.33701/jtp.v16i1.3165. Disponível em: https://appdev.ipdn.ac.id/index.php/JTP/article/view/3165. Acesso em: 24 aug. 2025.