<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>ROHIT RAMASWAMY</dc:creator>
  <dc:title>DESIGN AND MANAGEMENT OF SERVICE PROCESSES KEEPING CUSTOMERS FOR LIFE. /</dc:title>
  <dc:publisher>COMPANY INC,</dc:publisher>
  <dc:date>1996</dc:date>
  <dc:subject>MANAGEMENT</dc:subject>
</srw_dc:dc>