=LDR 00000nam 2200000 4500 =001 INLIS000000001181812 =005 20241119020658 =035 ##$$a 0010-1124000383 =007 ta =008 241119################e##########0#eng## =020 ##$$a 0-201-63383-3 =082 ##$$a 658.812 =084 ##$$a 658.812 ROH d =100 #$$a ROHIT RAMASWAMY =245 1#$$a DESIGN AND MANAGEMENT OF SERVICE PROCESSES : $b Keeping Customers for Life /$c ROHIT RAMASWAMY =250 ##$$a Engineering Process Improvement Series =260 ##$$a CANADA :$b ADDISON-WESLEY PUBLISHING COMPANY,$c 1996 =300 ##$$a xxvii + 424 hlm ; $c 23 cm =650 #4$$a management design =856 ##$$a - =990 ##$$a 05969/IPDN/2011