=LDR  00000nam  2200000   4500
=001  INLIS000000001169898
=005  20231120030916
=035  ##$$a 0010-1123000760
=007  ta
=008  231120###########################0#eng##
=020  ##$$a 0-566-07766-3
=082  ##$$a 658.812
=084  ##$$a 658.812 NIG h
=100   #$$a NIGEL HILL
=245  1#$$a HANDBOOK OF CUSTOMER SATISFACTION MEASUREMENT /$c NIGEL HILL
=260  ##$$a ENGLAND :$b GOWER,$c 1996
=300  ##$$a ix + 308 hlm ; $c 23,5 cm
=650  #4$$a MEASUREMENT
=856  ##$$a -