=LDR  00000nam  2200000   4500
=001  INLIS000000001169941
=005  20231121014230
=035  ##$$a 0010-1123000803
=007  ta
=008  231121###########################0#eng##
=020  ##$$a 0-02-935701-2
=082  ##$$a 658.8
=084  ##$$a 658.8 VAL d
=100   #$$a VALARIE A. ZEITHAML
=245  1#$$a DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS /$c VALARIE A. ZEITHAML
=260  ##$$a NEW YORK :$b THE FREE PRESS,$c 1990
=300  ##$$a xii + 226 hlm ; $c 24,5 cm
=650  #4$$a QUALITY SERVICE
=700   #$$a A. PARASURAMAN
=700   #$$a LEONARD L. BERRY
=856  ##$$a -