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=020  ##$$a 0-07-021760-2
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=084  ##$$a 658 JAM s
=100   #$$a JAMES A. PITZSIMMONS
=245  1#$$a SERVICE MANAGEMENT OPRATIONS,STRATEGIY, AND INFORMATION TECHNOLOGY /$c JAMES A. PITZSIMMONS
=260  ##$$a NEW YORK :$b MC GRAW HILL,$c 1994
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