=LDR  00000nam  2200000   4500
=001  INLIS000000001170243
=005  20231127082825
=035  ##$$a 0010-1123001105
=007  ta
=008  231127###########################0#eng##
=020  ##$$a 0-02-935701-2
=082  ##$$a 658.812
=084  ##$$a 658.812 VAL d
=100   #$$a VALARIE A. ZEITHAML
=245  1#$$a DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS. /$c VALARIE A. ZEITHAML
=260  ##$$a NEW YORK :$b THE FREE PRESS,$c 1990
=300  ##$$a ix + 226 hlm ; $c 23,5 cm
=650  #4$$a SERVICE BALANCING
=700   #$$a A. PARASURAMAN
=700   #$$a LEONARD L. BERRY
=856  ##$$a -