=LDR  00000nam  2200000   4500
=001  INLIS000000001170426
=005  20231128020010
=035  ##$$a 0010-1123001288
=007  ta
=008  231128###########################0#eng##
=100   #$$a ROHIT RAMASWAMY
=245  1#$$a DESIGN AND MANAGEMENT OF SERVICE PROCESSES KEEPING CUSTOMERS FOR LIFE. /$c ROHIT RAMASWAMY
=260  ##$$a NEW YORK :$b COMPANY INC,$c 1996
=300  ##$$a xxviii + 423 hlm ; $c 24 cm
=650  #4$$a MANAGEMENT
=856  ##$$a -