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=005  20231129013805
=035  ##$$a 0010-1123001359
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=008  231129###########################0#eng##
=020  ##$$a 0-07021217-1
=082  ##$$a 658
=084  ##$$a 658 JAM s
=100   #$$a JAMES A. PITZSIMMONS
=245  1#$$a SERVICE MANAGEMENT  FOR COMPETITIVE ADANTAGE /$c JAMES A. PITZSIMMONS
=260  ##$$a NEW YORK :$b MC GRAW HILL,$c 1994
=300  ##$$a xviii + 462 hlm ; $c 23 cm
=650  #4$$a MANAGEMENT
=700   #$$a MONA J. FITZSIMMONS
=856  ##$$a -