=LDR  00000nam  2200000   4500
=001  INLIS000000001170538
=005  20231130100833
=035  ##$$a 0010-1123001400
=007  ta
=008  231130###########################0#eng##
=020  ##$$a 0-07-021217-1
=082  ##$$a 658
=084  ##$$a 658 JAM s
=100   #$$a JAMES
=245  1#$$a SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE /$c JAMES A. FITZSIMMONS
=260  ##$$a NEW YORK :$b MCGRAW-HILL,$c 1994
=300  ##$$a xvii + 453 hlm ; $c 24 cm
=650  #4$$a MANAGEMENT
=700   #$$a MONA J. FITZSIMMONS
=856  ##$$a -