00000nam 2200000 4500 INLIS000000001193024 20260203013250 0010-0226000108 INOVASI PELAYANAN ADMINISTRASI KEPENDUDUKAN SI-DOI OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PALANGKA RAYA PROVINSI KALIMANTAN TENGAH : - / Rio Jenewo Rio Jenewo - 13 hlm : - ; - - http://eprints.ipdn.ac.id/id/eprint/18909 Hj. Nunung Munawaroh, S.Ag., M.Si. Sumedang : IPDN, 2024 352.160 959 834 41 352.160 959 834 41 RIO i - Administrasi Pemerintahan Perkotaan Problem Statement/Background: In population administration services in Palangka Raya City, namely the lack of facilities and infrastructure in supporting services and bureaucracy and complicated service procedures so that Disdukcapil issued one of the innovations that made it easier for the community, namely the Oloh Itah Population and Civil Registration Administration Information System (SI-DOI). Purpose: The purpose of this research is to find out the course of SI-DOI innovation made by Disdukcapil Kota Palangka Raya and to know and describe the efforts made in using this innovation. Method: This research uses a descriptive qualitative method so that the analysis can be in-depth by understanding the problem where the researcher is the key instrument. Data collection techniques are carried out by triangulation techniques with data analysis techniques that use data collection, data presentation, data condensation, and conclusion drawing. Result: The findings obtained by the author in this study are that the SI-DOI innovation in Palangka Raya City provides convenience to the community, especially people whose homes are far from the Palangka Raya City Disdukcapil office. Conclusion: SI-DOI innovation in Palangka Raya City based on the innovation dimension provides convenience to the community even though there are still several inhibiting factors such as the quality of human resources, network/signal availability, and also the quality of socialization. The efforts made by the Population and Civil Registration Office of Palangka Raya City to continue to improve these services are by improving services from websites to applications, collaborating with sub-districts related to networks, and continuing to provide understanding and direction to the community in population administration services.