00000nam 2200000 4500 INLIS000000001193038 20260203020812 0010-0226000122 KESIAPAN MASYARAKAT KABUPATEN TOBA DALAM MENGHADAPI PELAYANAN KEPENDUDUKAN DAN PENCATATAN SIPIL BERBASIS DIGITAL : - / Nabila Putri Az-zahra Nabila Putri Az-zahra - 14 hlm : - ; - - http://eprints.ipdn.ac.id/id/eprint/17024 Dr. Ella Lesmanawaty Wargadinata, M.Si Sumedang : IPDN, 2024 352.150 959 812 52 352.150 959 812 52 NAB k - Administrasi Pemerintahan Daerah Problem Statement/Background (GAP): Low interest from users of online dukcapil services (website) in Toba Regency with only 13 users, this figure is inversely proportional to the level of the electronic participation index in Indonesia. Inversely proportional to the level of the electronic participation index in Indonesia and has an influence on the implementation of service programs that are being service program that is being intensified by the government with the use of digitalization and technological assistance in the implementation of online population document issuance. Purpose: The purpose of this study is to determine the measurement of the level of readiness of the Toba Regency community in the use of onlinebased civil registration services. Method: This study used qualitative method and analyzed of community readiness based on Plested Theory through 6 dimensions of community readiness (community readiness model). The data collection technique was conducted with questionnaires (6 key respondents and 50 supporting respondents), structured interviews (40 informants), and documentation. Result: The findings obtained by the author in this study that most people in Toba district began to participate in the implementation of services and began to utilize them. Utilizing it, but the level of knowledge of the community is still at the level of level of knowledge, there are also still some community obstacles in the implementation process both in terms of facilities and infrastructure implementation both in terms of facilities and infrastructure. Conclusion: The level of readiness of the Toba Regency community Toba Regency online service users is at 7.02 (stabilization), but there are several reasons why offline service users still use offline services, several reasons for offline service users to still use conventional services, then several factors were found to be conventional services, then found several factors that influence readiness of the Toba Regency community and there are suggestions for efforts that can be made by the the Population and Civil Registration Office of Toba Regency in overcoming the obstacles found, overcome the obstacles found.