00000nam 2200000 4500 INLIS000000001193094 20260204114614 0010-0226000178 EFEKTIVITAS PELAYANAN MELALUI APLIKASI SINTREN DALAM PENERTIBAN ADMINISTRASI PINDAH DATANG DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN CIREBON PROVINSI JAWA BARAT : - / M. Rizki Fadilah M. Rizki Fadilah - 13 hlm : - ; - - http://eprints.ipdn.ac.id/id/eprint/17774 Sunasih Mulianingsih Sumedang : IPDN, 2024 362.959 824 51 362.959 824 51 M. e - Layanan Sosial Problem Statement/Background (GAP): The development of the times and the era of globalization have made population mobilization more complex and dynamic. However, behind these dynamics, Aos and Riwanti (2019) explained that there are still many people in Cirebon Regency who do not report their movements. The development of a very fast and technological era also requires the government to innovate in providing public services, especially digital services to improve the effectiveness and efficiency of public services. The Population and Civil Registration Office presents the Sintren application as a form of digital service with the aim of facilitating the community. Purpose: This study aims to see how effective the Sintren application is in population services, especially in the moving-in section, knowing what factors are obstacles and supporting factors, and knowing what efforts have been and need to be made in overcoming obstacles. Method: Researchers used a type of qualitative research descriptive method with an inductive approach. Data collection methods used by conducting interviews, direct observation, and documentation. Result: Based on direct observations in the field, researchers found that the Sintren application online service still has several shortcomings such as a lack of trust from the public in online services, facilities and infrastructure that are less supportive in providing online services, and a lack of socialization to the public regarding the Sintren application and socialization of procedures for using the Sintren application. Conclusion: The results of this study indicate that the effectiveness of online services through the Sintren application in population administration services, especially in the field of moving and coming, has not been effective. In this study, researchers provide suggestions including: can further strengthen cooperation with OPD, the private sector and other stakeholders in maximizing the Sintren application online service program, procure facilities and infrastructure that can support the management of the Sintren application for applying for population documents, and be more vigorous in socializing the Sitren application to the public regarding its existence and use.