00000nam 2200000 4500 INLIS000000001193096 20260204115109 0010-0226000180 EFEKTIVITAS PELAYANAN JEMPUT BOLA DALAM MENINGKATKAN KEPEMILIKAN AKTA KELAHIRAN DI KOTA AMBON PROVINSI MALUKU : - / Indah Afrianty Tahir Indah Afrianty Tahir - 9 hlm : - ; - - http://eprints.ipdn.ac.id/id/eprint/17388 I Gede Suratha Sumedang : IPDN, 2024 929.359 852 22 929.359 852 22 IND e - Akta Kelahiran Problem/Background (GAP): This research focuses on discussing the effectiveness of pick-up and drop-off services in increasing birth certificate ownership in Ambon City. The birth certificate is one of the most important population documents, but is not paid much attention to by several community groups in Ambon City. Apart from being a child's identity and protecting children from criminal acts, birth certificates have several other functions such as requirements for population administration, school registration, and others. There are still people who apply for birth certificates only when they have urgent needs. For this reason, to facilitate access to Birth Certificate services, the Ambon City Population and Civil Registration Service has implemented a pick-up and drop-off service program. Purpose: This research aims to determine the effectiveness of the pick-up service in increasing ownership of birth certificates in Ambon City, what are the obstacles in the pick-up service, and what efforts are made by the Population and Civil Registration Service of Ambon City to overcome the obstacles that occur. Method: The research design used is qualitative research with descriptive methods. Data collection in this research was carried out by means of observation, interviews and documentation. Data analysis techniques include data collection, data reduction, data presentation and drawing conclusions. This research uses effectiveness theory according to Gibson (1996:50) and Steers (1985:46-48) in Sumaryadi (2005:107-108) based on 5 measurement dimensions, namely production or productivity, quality or quality, efficiency, flexibility and customer satisfaction . Results/Findings: The results of this research show that the effectiveness of the pick-up and drop-off service by the population and civil registration service in issuing birth certificates in the city of Ambon has been effective even though there are several obstacles. The obstacles that occur include a lack of public awareness and knowledge, a less strategic location, and network problems. The efforts made to deal with existing obstacles are by conducting outreach to the public regarding football pick-up services, utilizing strategic locations in such a way for the service process and improving the network by using a more supportive network. Conclusion: From measurements using a 5 indicator approach, namely production/productivity, quality, efficiency, flexibility and satisfaction, the football pick-up service by the Population and Civil Registration Service in issuing birth certificates in Ambon City is considered by researchers to be effective even though there are still several related obstacles in ball pick-up service process.