00000nam 2200000 4500 INLIS000000001193151 20260204125813 0010-0226000235 KUALITAS PELAYANAN PENERBITAN AKTA KEMATIAN DALAM MENINGKATKAN TERTIB ADMINISTRASI DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KUBU RAYA PROVINSI KALIMANTAN BARAT : - / Tenorrio Tenorrio - 11 hlm : - ; - - http://eprints.ipdn.ac.id/id/eprint/19839 Hadi Prabowo Sumedang : IPDN, 2024 352.150 959 832 33 352.150 959 832 33 TEN k - Administrasi Pemerintahan Daerah Problem Statement/Background (GAP): The author focuses on the problem of lack of ownership of death certificates in Kubu Raya Regency, West Kalimantan Province.. Purpose: This research aims to determine and analyze the level of death certificate issuance services in improving administrative order in the Population and Civil Registration Service, Kubu Raya Regency, West Kaimantan Province, to find out and analyze the factors inhibiting death certificate issuance services in improving administrative order in the Population and Registration Service. SipiI, Kubu Raya Regency, West Kaimantan Province, as well as to find out and analyze efforts to overcome the factors inhibiting death certificate issuance services in improving administrative order at the SipiI Population and Registration Service, Kubu Raya Regency, West Kaimantan Province. Method: The research method used is descriptive qualitative. Data collection techniques through observation, interviews and documentation. The analysis techniques used are data reduction, data presentation, and drawing conclusions. The research design used is the theory of public service quality according to LoveIock in Hardiyansyah (2011), including tangible, realible, responsiveness, assurance, empathy. Result: Several inhibiting factors were found, such as inadequate infrastructure, uncomfortable service spaces, a small number of employees, people who are technologically illiterate and a lack of public awareness. Conclusion: The service of issuing death certificates in improving administrative order at the Population and Civil Registration Service, Kubu Raya Regency, West Kaimantan Province, there are still several inhibiting factors so that the implementation of issuing death certificates cannot be said to be effective.