00000nam 2200000 4500 INLIS000000001169894 20231120024402 0010-1123000756 ta 231120###########################0#eng## 0-87584-651-3 658.4 658.4 ROB t ROBERT S. KAPLAN TRANSLATING STRATEGY INTO ACTION THE BALANCED SCORECARD / ROBERT S. KAPLAN MASSACHUSETTS : HARVARD BUSINESS SCHOOL PRESS, 1996 xi + 321 hlm ; 25 cm TRANSLATION DAVID P. NORTON -