00000nam 2200000 4500 INLIS000000001170202 20231124013051 0010-1123001064 ta 231124###########################0#eng## 0-07-021760-2 658 658 JAM s JAMES A. PITZSIMMONS SERVICE MANAGEMENT OPRATIONS,STRATEGIY, AND INFORMATION TECHNOLOGY / JAMES A. PITZSIMMONS NEW YORK : MC GRAW HILL, 1994 xxv + 613 hlm ; 23,5 cm MANAGEMENT -