00000nam 2200000 4500 INLIS000000001170428 20231128020326 0010-1123001290 ta 231128###########################0#eng## 0-201-63383-3 658.8 658.8 ROH d ROHIT RAMASWAMY DESIGN AND MANAGEMENT OF SERVICE PROCESSES KEEPING CUSTOMERS FOR LIFE., / ROHIT RAMASWAMY NEW YORK : COMPANY INC, 1996 xxviii + 423 hlm ; 24 cm MANAGEMENT -