Administrasi Pemerintahan Daerah

Problem Statement/Background (GAP): The Civil Registration and Vital Statistics Office of
Toba Regency, located in the Balige District, faces significant challenges due to the considerable
distance from other districts. This condition demands substantial time, effort, and cost, which in
turn lowers public awareness and participation in managing their civil administration
documents. Purpose: This study aims to evaluate the DUKCAPIL POLTAK innovation program
in providing civil document issuance services, identify factors that hinder this innovation, and
examine the efforts made by the Civil Registration Office of Toba Regency to overcome these
obstacles. Method: The research method employed is qualitative descriptive, with data collected
through observation, interviews, and documentation. Data analysis was conducted using
reduction, presentation, and conclusion drawing methods based on Kuratko's theory of
innovation characteristics, which include invention, Extention, duplication, and synthesis.
Result: The findings indicate that the implementation of the DUKCAPIL POLTAK innovation
has successfully increased the issuance of civil documents and improved the quality of the
population database. Conclusion: To enhance this innovation, it is recommended that the Civil
Registration Office of Toba Regency continuously evaluate, improve, and maintain facilities and
infrastructure gradually, as well as actively engage in socialization efforts to village, subdistrict, and district authorities.