Akta Kelahiran

Problem/Background (GAP): This research focuses on discussing the effectiveness of pick-up
and drop-off services in increasing birth certificate ownership in Ambon City. The birth
certificate is one of the most important population documents, but is not paid much attention
to by several community groups in Ambon City. Apart from being a child's identity and
protecting children from criminal acts, birth certificates have several other functions such as
requirements for population administration, school registration, and others. There are still
people who apply for birth certificates only when they have urgent needs. For this reason, to
facilitate access to Birth Certificate services, the Ambon City Population and Civil Registration
Service has implemented a pick-up and drop-off service program. Purpose: This research aims
to determine the effectiveness of the pick-up service in increasing ownership of birth
certificates in Ambon City, what are the obstacles in the pick-up service, and what efforts are
made by the Population and Civil Registration Service of Ambon City to overcome the
obstacles that occur. Method: The research design used is qualitative research with descriptive
methods. Data collection in this research was carried out by means of observation, interviews
and documentation. Data analysis techniques include data collection, data reduction, data
presentation and drawing conclusions. This research uses effectiveness theory according to
Gibson (1996:50) and Steers (1985:46-48) in Sumaryadi (2005:107-108) based on 5
measurement dimensions, namely production or productivity, quality or quality, efficiency,
flexibility and customer satisfaction . Results/Findings: The results of this research show that
the effectiveness of the pick-up and drop-off service by the population and civil registration
service in issuing birth certificates in the city of Ambon has been effective even though there
are several obstacles. The obstacles that occur include a lack of public awareness and
knowledge, a less strategic location, and network problems. The efforts made to deal with
existing obstacles are by conducting outreach to the public regarding football pick-up services,
utilizing strategic locations in such a way for the service process and improving the network
by using a more supportive network. Conclusion: From measurements using a 5 indicator
approach, namely production/productivity, quality, efficiency, flexibility and satisfaction, the
football pick-up service by the Population and Civil Registration Service in issuing birth
certificates in Ambon City is considered by researchers to be effective even though there are still several related obstacles in ball pick-up service process.