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Cover DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS. / VALARIE A. ZEITHAML

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DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...

VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

SERVICE BALANCING

Cover DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and Expectations / VALARIE A. ZEITHAML

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DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and ...

VALARIE ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

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CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

JOHN ; JAMES L. HESKETT THE FREE PRESS, 1992

PERFORMANCE

Cover ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes in Administrative Organizations / HERBERT A. SIMON

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ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes i...

HERBERT THE FREE PRESS, 1945

Manajemen

Cover DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS / VALARIE A. ZEITHAML

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DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...

VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover EMPOWERING PEOPLE : PEMBERDAYAAN SUMBER DAYA MANUSIA / AILEEN MITCHELL STEWART

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EMPOWERING PEOPLE : PEMBERDAYAAN SUMBER DAYA MANUSIA / AILEEN MI...

AILEEN MITCHELL STEWART KANISIUS, 1998

EMPOWERING -- EMBERDAYAAN -- SUMBER DAYA MANUSIA

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