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DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...
VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990
SERVICE BALANCING
DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and ...
VALARIE ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990
QUALITY SERVICE
CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER
JOHN ; JAMES L. HESKETT THE FREE PRESS, 1992
PERFORMANCE
DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...
VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990
QUALITY SERVICE
PUBLIC RELATION DALAM TEORI DAN PRAKTEK : APLIKASI DALAM BADAN U...
F. RACHMADI GRAMEDIA PUSTAKA UTAMA, 1994
HUMAS PERUSAHAAN
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