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Cover DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS. / VALARIE A. ZEITHAML

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DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...

VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

SERVICE BALANCING

Cover DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and Expectations / VALARIE A. ZEITHAML

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DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and ...

VALARIE ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

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CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

JOHN ; JAMES L. HESKETT THE FREE PRESS, 1992

PERFORMANCE

Cover ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes in Administrative Organizations / HERBERT A. SIMON

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ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes i...

HERBERT THE FREE PRESS, 1945

Manajemen

Cover DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS / VALARIE A. ZEITHAML

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DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...

VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover HOW TO MANAGE PERFORMANCE / ROBERT BACAL

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HOW TO MANAGE PERFORMANCE / ROBERT BACAL

ROBERT BACAL MC GRAW HILL, 2004

PERFORMANCE

Cover FILSAFAT ADMINISTRASI / Prof. Dr. H. ROBERT BACAL, M.Si

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FILSAFAT ADMINISTRASI / Prof. Dr. H. ROBERT BACAL, M.Si

ROBERT BACAL BUMI AKSARA, 2007

FILSAFAT

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