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Cover DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and Expectations / VALARIE A. ZEITHAML

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DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and ...

VALARIE ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

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CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

JOHN ; JAMES L. HESKETT THE FREE PRESS, 1992

PERFORMANCE

Cover ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes in Administrative Organizations / HERBERT A. SIMON

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ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes i...

HERBERT THE FREE PRESS, 1945

Manajemen

Cover DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS / VALARIE A. ZEITHAML

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DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...

VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover MANAJEMEN OPERASI PRODUKSI : Pencapaian Sasaran Organisasi Berkesinambungan / SOFJAN ASSAURI

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MANAJEMEN OPERASI PRODUKSI : Pencapaian Sasaran Organisasi Berke...

SOFJAN ASSAURI PT RAJA GRAFINDO PERSADA, 2016

MANAJEMEN

Cover OPERATIONAL STRATEGIC : Lean Operation Process / SOFJAN ASSAURI

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OPERATIONAL STRATEGIC : Lean Operation Process / SOFJAN ASSAURI

SOFJAN ASSAURI PT RAJA GRAFINDO PERSADA, 2014

MANAJEMEN

Cover STRATEGIC MANAGEMENT : Subtainable Competitive Advantages / SOFJAN ASSAURI

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STRATEGIC MANAGEMENT : Subtainable Competitive Advantages / SOFJ...

SOFJAN ASSAURI RAJAWALI PRESS, 2016

MANAJEMEN STRATEGI

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