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Cover DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and Expectations / VALARIE A. ZEITHAML

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DELIVERING QUALITY SERVICE : Balancing Customer Perceptions and ...

VALARIE ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

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CORPORATE CULTURE AND PERFORMANCE / JOHN P. KOTTER

JOHN ; JAMES L. HESKETT THE FREE PRESS, 1992

PERFORMANCE

Cover ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes in Administrative Organizations / HERBERT A. SIMON

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ADMINISTRATIVE BEHAVIOR : A Study of Decision Making Processes i...

HERBERT THE FREE PRESS, 1945

Manajemen

Cover DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS / VALARIE A. ZEITHAML

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DELIVERING QUQLITY SERVICE BALANCING CUSTOMER PERCEPTIONS AND EXP...

VALARIE A. ZEITHAML ; A. PARASURAMAN ; LEONARD L. BERRY THE FREE PRESS, 1990

QUALITY SERVICE

Cover MANAJEMEN KANTOR ADVOKAT DI INDONESIA : Lawfirm Management in Indonesia / WAHYUNI BAHAR

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MANAJEMEN KANTOR ADVOKAT DI INDONESIA : Lawfirm Management in In...

WAHYUNI BAHAR ; MUHAMMAD FAIZ AZIZ ; ANDOS LUMBANTOBING CENTRE FOR FINANCE, INVESTMENT AND SECURITIES LAW (CFISEL), 2007

MANAJEMEN PERKANTORAN

Cover KNOWLEDGE MANAGEMENT : KONSEP, ARSITEKTUR DAN IMPLEMENTASI / PAUL L. TOBING

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KNOWLEDGE MANAGEMENT : KONSEP, ARSITEKTUR DAN IMPLEMENTASI / PAU...

PAUL L. TOBING GRAHA ILMU, 2007

MANAJEMEN PENGETAHUAN

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