Administrasi Pemerintahan Perkotaan

Problem Statement/Background: In population administration services in Palangka
Raya City, namely the lack of facilities and infrastructure in supporting services and
bureaucracy and complicated service procedures so that Disdukcapil issued one of
the innovations that made it easier for the community, namely the Oloh Itah Population
and Civil Registration Administration Information System (SI-DOI). Purpose: The
purpose of this research is to find out the course of SI-DOI innovation made by
Disdukcapil Kota Palangka Raya and to know and describe the efforts made in using
this innovation. Method: This research uses a descriptive qualitative method so that
the analysis can be in-depth by understanding the problem where the researcher is
the key instrument. Data collection techniques are carried out by triangulation
techniques with data analysis techniques that use data collection, data presentation,
data condensation, and conclusion drawing. Result: The findings obtained by the
author in this study are that the SI-DOI innovation in Palangka Raya City provides
convenience to the community, especially people whose homes are far from the
Palangka Raya City Disdukcapil office. Conclusion: SI-DOI innovation in Palangka
Raya City based on the innovation dimension provides convenience to the community
even though there are still several inhibiting factors such as the quality of human
resources, network/signal availability, and also the quality of socialization. The efforts
made by the Population and Civil Registration Office of Palangka Raya City to continue
to improve these services are by improving services from websites to applications,
collaborating with sub-districts related to networks, and continuing to provide
understanding and direction to the community in population administration services.